General Terms And Conditions

(last update: 2022-08-17 16:59)
Terms and Conditions 1. Scope

The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.

Consumers are consumers within the meaning of the Consumer Protection Act (KSchG) and are therefore natural or legal persons who are not entrepreneurs.

Entrepreneur is someone for whom business is part of running their business. A company is any long-term organization of independent economic activity, even if it is not aimed at profit. Legal entities under public law are always considered entrepreneurs.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to this.

2. Contractual partner, conclusion of contract, correction possibilities

The purchase contract is concluded with RP Handels und Service GmbH.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation email.

3. Contract language, contract text storage

The language(s) available for the conclusion of the contract: German, English, French

We save the text of the contract and send you the order data and our terms and conditions in text form. You can see the text of the contract in our customer login.

4. Terms of Delivery

In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs under the offers.

You have the option of picking up the goods from RP Handels und Service GmbH, Bahnhofstrasse 10, 9711 Paternion, Austria during the following business hours: Monday to Thursday from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 4:00 p.m , Friday from 9:00 a.m. to 12:00 p.m. If you want to pick it up yourself, please make an appointment by phone, picking it up is not possible without prior appointment! A small collection fee will be charged

We do not deliver to packing stations.

5. Payment

The following payment methods are generally available in our shop:

Amazon Pay, Apple Pay, Bancontact, Barzahlung bei Abholung, Belfius, Kreditkarte (Visa, Mastercard, American Express, Cartes Bancaires und CartaSi), eps, giropay, iDeal, KBC, Klarna Pay Later, Klarna Pay Now, Klarna Slice It, Nachnahme, Paypal, Przelewy24, Santander Ratenfinanzierung Austria, SOFORT, Vorkasse Überweisung.

6. Right of withdrawal

Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. Retention of title

The goods remain our property until full payment.

For entrepreneurs, the following also applies: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations. We will release the securities to which we are entitled at your request if the realizable value of the securities exceeds the value of the outstanding claims by more than 10%.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment. The obligation to examine and give notice of defects regulated in § 377 UGB applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved, unless there is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

9. Warranties and Guarantees

Applicability of the statutory right to liability for defects

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply.

The following limitations and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • In the event of intentional or grossly negligent breach of duty and fraudulent intent
  • in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed, or
  • as far as the area of application of the Product Liability Act is open.

Restrictions on Entrepreneurs

With regard to entrepreneurs, only our own information and the product descriptions of the manufacturer that were included in the contract apply as an agreement on the quality of the goods; We assume no liability for public statements by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place with the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 933 a ABGB remain unaffected.

Rules for merchants

The obligation to examine and give notice of defects regulated in § 377 UGB applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved, unless there is a defect that was not recognizable during the inspection. This does not apply if we have fraudulently concealed a defect.

Warranties and Customer Service

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

10. Liability

We always have unlimited liability for claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health,
  • in the event of intentional or grossly negligent breach of duty,
  • for guarantee promises, if agreed, or
  • as far as the area of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is limited to the limited to foreseeable damage upon conclusion of the contract, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

11. Code of Conduct

We have submitted to the following codes of conduct:

12. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS), which you here. Consumers have the opportunity to use this platform to settle their disputes.

Responsible is the Internet Ombudsman association, Ungargasse 64-66/3/404, 1030 Vienna, www.ombudsmann.at.

13. Final Provisions

If you are an entrepreneur, then Austrian law applies to the exclusion of the UN Sales Convention.

If you are an entrepreneur within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

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